Frequently asked questions

Ordering and payment

How do I place an order?

Pick your shoes and size, add them to your cart and check out with your name, phone number and address — no account needed. We then contact you, share a live video of your pair, and confirm the order.

How do I pay?

Cash on delivery — you pay when your order arrives. Online payment with JazzCash and Easypaisa is coming soon.

Do you deliver to my city?

Yes — we deliver all over Pakistan from Lahore. See the delivery charge for your city.

How long does delivery take?

Lahore within 2 days; the rest of Pakistan in 3–5 days.

How much is delivery?

It depends on your city. The charge is listed on our delivery page and shown at checkout before you place the order.

Original shoes and condition

Are your shoes original?

Yes. To show you, we share a live video of your actual pair before we confirm your order, and again while we pack it.

Is the pair in the photos the one I will get?

Yes. The photos on each product page are of that exact pair.

What do Premium+, Premium, Excellent and Good mean?

They are condition grades for used shoes. Premium+ is like new (box opened, or worn once or twice), Premium is 10/10 and barely worn, Excellent has no repairs or damage, and Good is fully wearable but may have had repairs. See the condition guide.

How do I find my size?

Our listings use EU sizes — the size guide converts from UK and US. Not sure? Message us and we will help.

Returns

Can I return my order?

Yes, within 7 days of delivery. You pay half the return delivery and we pay half. Discounted items cannot be returned. See our returns policy.