Returns & exchanges

If something isn't right with your order, you can return it within 7 days of delivery.

What can be returned

• The shoes must be in the same condition as when they arrived — not worn outside, with no new marks or damage.
• Send back the box and anything else that came with them.
• Discounted (sale) items cannot be returned.

Before we confirm your order, we share a live video of your actual pair, and every product page shows photos of that exact pair and its condition grade. Please check them carefully — a pair that matches its video, photos and grade is not faulty.

How to start a return

1. Message us on WhatsApp within 7 days of delivery with your order number and a photo of the shoes — see contact us.
2. We confirm the return and tell you how to send the shoes back.
3. Once we receive and check them, we refund you by bank transfer, JazzCash or Easypaisa — whichever you prefer.

Return delivery charges

The return delivery charge is shared: you pay half, and we pay half.